Omni-Channel Communication
One dashboard to manage all your customer communication in any language
Support for all major platforms SMS, Webchat, WhatsApp, Google Business Messenger, Telegram. Discord.
HOW DOES IT WORK
DIGITAL UPSCALE HAS PARTNERED WITH BABELTEXT TO PROVIDE THIS CUSTOMER EXPERIENCE
LOGIN TO YOUR ONLINE PORTAL
1.
We provide you or multiple people in your team access to a private web portal to start communicating with customers.
Secured by AWS and Australian based.
START RECEIVING MESSAGES
2.
We provide you with a mobile number for your business to start receiving messages and sending messages immediately.
Choose the channels that your customers use and our integration team will help you get them setup.
TAKE IT FURTHER IN ANY LANGUAGE
3.
Update your website’s Contact Us page with your unique number and add QR Codes to make it simple for your customers to be directed to your communication channel.
OR go a step further and add personalised welcome messages based on the language your targeted audience uses.
4.
SINGE SOURCE OF TRUTH
Our dashboard tracks every detail of your customer conversation, action it and see detailed history of your engagements. Export it to a CRM through our APIs.
READY TO provide a better customer experience?
We cant wait to
Take a deep dive into your business and objectives.
Establish tailored strategies that propel you towards your goals.
Outline expectations, deliverables, and budgets.
You’re in great hands
Let us maximise your online presence